Sunday March 15, 2020

Dear Sweeten Creek Animal and Bird Hospital Families

Due to COVID-19, we will be implementing changes to our CHECK IN procedures to keep our clients and Staff healthy in order to continue to provide medical care to our Patients.

At this time, our clinic is OPEN, but our lobby is CLOSED to clients.
We will be implementing NEW CHECK IN procedures until further notice.

IF YOU ARE HEALTHY WITH NO SIGNS OF ILLNESS;
Please bring your animal to our clinic and call 828-684-8875 to check in from your car. A member of our medical team will be out shortly to escort your pet into a room. We also ask that you practice social distancing including no physical touching, and keeping 6-10 feet of distance from others.

IF YOU ARE FEELING ILL OR EXPERIENCING FLU-LIKE SYMPTOMS;

and have an upcoming appointment, we kindly ask that you call us to reschedule.

IF YOUR PET HAS A MEDICAL EMERGENCY AND YOU ARE FEELING ILL;

Please arrange for a trusted friend or healthy family member to transport your pet to our hospital. If this is not possible, call our front desk upon arrival from your car and we'll come out and retrieve your pet and handle all treatments while you remain in your car.

IF YOU NEED FOOD OR PRESCRIPTIONS; please call 828-684-8875 and we will bring your supplies to your vehicle.

New Policy for Inpatient Visits           

• No personal items can be kept with the pet while hospitalized, including blankets, toys, collars, leashes, etc,
• Please clean your carrier, leash, and collar as carefully as possible before arrival with an alcohol based solution.
• Please respect the 'social distancing' recommendations and maintain a distance of 6 feet from others, and refrain from shaking hands.

We want you to know that we take the health and well-being of you as a client, your pet, and our staff with the utmost consideration.  We thank you in advance for your patience and compliance as we navigate through COVID-19.
 
We understand the concerns you have during the viral outbreak but want to reassure you that we are here to help!

Sincerely,
Lee Bolt, DVM
Michelle Dandoy - Hospital Manager